娱乐灯光支持技术员–电影与活动（技术支持专家）
Anna Imm Photography / Satis&Fy
About Us:
Astera is a global leader in lighting solutions for film and events, supporting a worldwide network of distributors, service centers, and end-users with cutting-edge products and dedicated support. We’re seeking a skilled and motivated Technical Support Specialist to join our After Sales Support team. This role is ideal for someone looking to expand their technical skills and grow professionally within a supportive, collaborative environment.
Key Responsibilities:
- Technical Support for App and Lights: Provide expert assistance for Astera’s app and lighting products through direct support channels and online platforms such as Facebook, Discord, and Instagram.
- Service and Repair Support: Learn to diagnose and resolve technical issues and assist in creating new spare part lines and documentation as needed.
- Training Support: Build skills to conduct training sessions for distributor technicians, with the potential to grow into an independent trainer for both in-house and on-site sessions.
- Database Maintenance: Manage and update FAQs and technical support entries to aid customers and distributors.
- R&D and Product Development: Participate in testing and provide insights and feedback on new and existing products.
要求：
- 在娱乐/电影/活动行业有技术支持或灯光技术员工作经验。
- 英语沟通能力强，德语优先
- 积极主动解决问题，能够快速了解技术细节
- 有条理，注重细节
- 熟练使用 Microsoft Office，愿意学习专业软件
我们能够提供
- 在充满活力的国际化环境中获得职业发展机会
- 全面的培训和创新产品的实践经验
- 国内外出差的机会，以提供支持和培训
- 重视团队发展和个人成长的开放式协作文化
- 根据工作表现和工作量，将来有可能偶尔进行远程工作
Want to work with us?
如果您对技术支持工作充满热情，并希望与照明技术市场的领导者共同成长，我们非常欢迎您的加入！ 请将您的简历和简短的求职信发送至 jobs@astera-led.com。 我们Astera团队期待您的加入！